Privacy Policy

Effective Date: January 1, 2026

Radiant Health Saunas (USA) Inc., doing business as Radiant Health (“Radiant Health,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your information when you:

  • Visit our websites (including www.radianthealth.com and www.radianthealthsaunas.ca)
  • Purchase our infrared saunas and related products or services
  • Use our mobile application Radiant Health App (the “App”)
  • Connect and control your Radiant Health saunas or other compatible devices through the App (together, the “Services”)

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information to provide and improve our Services, process your orders, help you control your sauna, and keep your account secure.

1.1 Information You Provide to Us

  1. Account and Contact Information

    2. When you create an account, place an order, or contact us, we may collect:

    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Password or login credentials (hashed/encrypted)
    • Country/region and language preferences

  2. Order and Payment Information

    3. When you purchase products or services, we collect:

    • Products and services purchased
    • Order history and invoices
    • Payment method details (processed securely by third-party payment processors; we do not store full credit card numbers)

  3. Wellness Preferences and Product Interests

    4. If you choose to provide them, we may collect:

    • Wellness goals and preferences (for example, preferred sauna temperature, session length, usage habits)
    • Product and feature interests (such as add-ons or accessories you like)

  4. Support, Feedback, and Communications

When you contact us or use in-app / website feedback forms, we may collect:

    • Your messages, questions, or feedback
    • Contact details you provide (email, phone)
    • Any photos, videos, or screenshots you choose to upload to help us troubleshoot

1.2 Information We Collect Automatically

When you use our website or App, we automatically collect certain information to operate, secure, and improve the Services.

    1. Device and Technical Information
      • Device type and model
      • Operating system and version
      • App version
      • IP address and approximate location (based on IP)
      • Browser type and settings (for website use)
      • Mobile network and connection type

    2. Usage Information
      • Pages and screens viewed
      • Buttons and features used in the App
      • Time spent on pages or in the App
      • Clicks, scrolls, and interaction events
      • Crash logs, error reports, and performance data

    3. Cookies and Similar Technologies (Website & App)

We use cookies, pixels, SDKs, and similar technologies to:

    • Remember your preferences
    • Keep you logged in
    • Analyze how the Services are used
    • Personalize content and recommendations
    • Measure and improve performance

You can control or disable cookies in your browser settings. Note that some features may not work properly if you disable certain cookies.

1.3 Smart Sauna & App-Connected Device Information

When you connect and use a Radiant Health sauna or other compatible device with the App, we may collect:

  • Device name and type
  • Device ID and serial number
  • Device status (online/offline, error states)
  • Activation and installation date
  • Firmware version and update history
  • Sauna settings (e.g., temperature, light settings, session duration)
  • Session logs (e.g., start/stop times, usage frequency)
  • Technical data needed to connect the device (e.g., Wi-Fi network name, signal strength, device MAC address)

We use this information to let you control your sauna from the App, show you current status, apply updates, improve reliability and safety, and improve your customer experience.

1.4 Mobile App Permissions and Special Features

Depending on your device and how you use the App, we may ask for access to certain features of your phone or tablet. We will always ask for your permission before accessing these.

You can change or withdraw these permissions at any time in your device settings. If you turn off a permission, some App features may no longer work, but the core sauna control may still function where possible.

Common permissions include:

  1. Bluetooth & Local Network
    • Used to discover, connect to, and control your sauna or other compatible devices.
    • Without Bluetooth/local network access, pairing and certain controls may not work.

  2. Notifications
    • Used to send you alerts (e.g., sauna preheated, session finished, error alerts) and important service messages.
    • You can turn notifications on or off in your device settings and/or in the App.

  3. Camera
    • Used only if you choose to scan a QR code or similar to pair a device or submit photos to support.
    • We do not access your camera unless you actively use a camera-based feature.

  4. Photos / Media (Photo Library)
    • Used only if you choose to upload images or screenshots (for example, when asking for support).
    • We access only the content you select.

  5. Location (if enabled)
    • In some cases, you may choose to enable location-based features, such as automatic behavior based on being near your sauna or showing local weather.
    • We will collect approximate or precise location only as needed for the feature you enable and only while those features are active. You can turn off location sharing in your device settings at any time.

1.5 SMS / Text Message Information

If you opt in to receive SMS messages from us, we may collect and store:

  • Your mobile phone number
  • SMS opt-in and opt-out status
  • Message delivery and engagement information (for example, whether a message was delivered)

We do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes. All other data categories exclude text messaging originator opt-in data and consent; this SMS-related information is not shared with third parties.

2. How We Use Your Information

We use your information to provide, improve, and protect our Services. Specifically, we may use your information to:

  1. Provide and operate the Services
    • Create and manage your account
    • Process and fulfill orders for saunas and related products
    • Allow you to connect to and control your sauna through the App
    • Provide customer service and technical support

  2. Customize your experience
    • Remember your preferences (e.g., preferred temperature or light settings)
    • Suggest sauna programs or features that may be relevant to you
    • Show content in your language and region

  3. Communicate with you
    • Send order confirmations, shipping updates, and service messages
    • Respond to your questions and support requests
    • Send safety, security, or important policy updates

  4. Send marketing (with your consent)
    • Send emails or in-App messages about new products, offers, and wellness content
    • Customize marketing based on your preferences and interactions
    • You can opt out of marketing at any time (see “Your Choices and Rights” below).

  5. Improve and protect our Services
    • Monitor performance, debug issues, and fix bugs
    • Analyze how the Services are used to improve features
    • Prevent fraud, abuse, and security incidents

  6. Comply with legal obligations
    • Maintain records for tax, accounting, and compliance
    • Respond to legal requests and obligations where required

Where applicable law requires a legal basis for processing, we rely on one or more of the following: performance of a contract (providing the Services you request), your consent, our legitimate interests in running and improving our business, and compliance with legal obligations.

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  1. Service Providers Trusted third parties who help us run our business, such as:
    • Payment processors
    • Shipping and logistics providers
    • Cloud hosting and data storage providers
    • Analytics and performance tools
    • Email, SMS, and notification service providers
    • Customer support tools

  2. These providers may only use your information to perform services on our behalf and must protect it.
  3. Business Partners (limited situations)
    • If you opt in to specific partner offers related to wellness or lifestyle
    • If you choose to connect your sauna to third-party smart home platforms (e.g., voice assistants or smart home hubs), we may share limited technical data needed to enable that integration.

  4. Legal, Safety, and Compliance We may disclose information if we believe it is reasonably necessary to:
    • Comply with laws, regulations, or legal processes
    • Respond to lawful requests from public authorities
    • Enforce our terms, policies, or agreements
    • Protect the rights, safety, or property of Radiant Health, our users, or others

  5. Business TransfersIf we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction. We will take steps to ensure your information remains protected and will notify you where required.

Mobile/SMS data exception:As noted above, mobile phone numbers and SMS opt-in data are not shared with third parties or affiliates for their own marketing or promotional purposes.

We otherwise share your personal information with third parties only with your consent or at your direction.

4. Your Choices and Rights

You have choices and, depending on where you live, certain rights regarding your personal information.

4.1 Marketing Communications

  • Email: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us.
  • SMS: You can stop receiving SMS marketing by replying with the opt-out keyword described in the message (for example, “STOP”) or by contacting us.
  • We may still send you non-marketing messages (such as order confirmations, service updates, or safety notices).

4.2 App Permissions and Controls

You can manage App permissions (location, camera, Bluetooth, notifications, etc.) in your mobile device settings. Turning off a permission may limit related features but will not affect past processing carried out with your consent.

4.3 Access, Update, or Delete Your Information

You can:

  • Access and update certain account details directly in your account profile (website or App).
  • Request access to the personal information we hold about you.
  • Request that we correct inaccurate information.
  • Request deletion of your account and associated personal information, subject to legal retention requirements.

To exercise these rights, contact us at info@radianthealth.com or by using the contact details below. We may need to verify your identity before fulfilling your request.

4.4 Data Portability and Restriction / Objection

Where applicable law provides, you may also:

  • Request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Request that we restrict certain processing.
  • Object to certain processing, including some forms of profiling or direct marketing.

To submit these requests, contact info@radianthealth.com.

4.5 Withdrawing Consent

Where we rely on your consent (for example, for certain marketing, location-based features, or analytics), you can withdraw that consent at any time by:

  • Changing your App or device settings (e.g., turning off location or notifications)
  • Using the relevant “unsubscribe” or opt-out option
  • Contacting us at info@radianthealth.com

Withdrawing consent does not affect processing that has already occurred but may limit some features of the Services.

5. Cookies and “Do Not Track”

  • You can manage cookies through your browser settings; some features may not function if certain cookies are disabled.
  • Our website currently does not respond to “Do Not Track” signals from browsers.

6. Data Security

We use reasonable physical, technical, and organizational safeguards to protect your information, including:

  • Encryption of sensitive data in transit and at rest where appropriate
  • Use of secure servers and industry-standard security protocols
  • Access controls and limited access to personal information
  • Regular security reviews and monitoring for suspicious activity

However, no system is 100% secure. If you believe your account or information has been compromised, please contact us immediately at info@radianthealth.com.

7. Data Retention

We keep your personal information only as long as necessary to:

  • Provide the Services you have requested
  • Maintain your account
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

When we no longer need your information, we will delete it or anonymize it so it can no longer be linked to you. If you request deletion of your account, we will delete or anonymize your information, subject to any information we are required to keep by law.

8. International Data Transfers

Radiant Health is based in Canada, and we may store and process your information in Canada, the United States, and other countries where we or our service providers operate.

These countries may have data protection laws that are different from the laws in your country. When we transfer personal information, we take steps to ensure it is protected, including, where required, by using standard contractual clauses or other appropriate safeguards.

If you have questions about international transfers or the safeguards we use, you can contact us at info@radianthealth.com.

9. Children’s Privacy

Our websites, App, and products are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

If you believe that a child under 18 has provided personal information to us, please contact us at info@radianthealth.com and we will take appropriate steps to delete that information.

10. Third-Party Websites and Services

Our website or App may link to third-party websites or services (for example, wellness resources or smart home platforms). We are not responsible for the privacy practices of those third parties.

We encourage you to read the privacy policies of any third-party websites or services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will:

  • Update the “Effective Date” at the top of this page, and
  • Provide additional notice where required (for example, in the App, on our website, or by email)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Radiant Health Saunas (USA) Inc.
1333 W Broadway, Suite 750
Vancouver, BC V6H 4C1 Canada

Privacy Officer Email: info@radianthealth.com

Thank you for trusting Radiant Health. Your privacy is important to us.

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