Customer safety is our highest priority. Sauna360, the supplier of Radiant Health Elite and Pause saunas, pursued a voluntary recall with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada to address a potential fire risk caused by a possible short-circuit condition in certain infrared sauna models shipped before August 1, 2026. If you own an affected sauna, please stop using it until the approved remedy has been installed. Sauna360 is contacting affected customers directly with next steps about the process. If you believe you should have been contacted but have not received email messages directly from Sauna360, reach out to Sauna360 at recall@sauna360.com.
Important Safety Notice
Latest Update
- September 17, 2026 — Important Safety Recall notice
- September 11, 2026 — An update on the CPSC's schedule
- August 27, 2026 — An update about your sauna from Radiant Health’s CEO
- August 7, 2026 — A Stop Use notice has been issued
Official Statements
Effective Date: October 5, 2026
IMPORTANT SAFETY RECALL
Owners of Radiant Health Elite and Pause infrared saunas should have received an email from our supplier Sauna360 about an Important Radiant Health Sauna Recall Notice.
The free in-home repair for affected units, which includes all Elite and Pause infrared saunas, has been approved by the U.S. Consumer Product Safety Commission and Health Canada. Please visit the link here to learn more and enroll through Sauna360.
IF YOUR SAUNA IS AFFECTED BY THE RECALL
The recall applies to Radiant Health saunas sold from 2013 through August 1, 2026.
If your sauna is included in the safety recall, please do not use your sauna until a qualified technician arranged by Sauna360 or their recall team has completed the approved remedy. You do not need to unplug or disconnect it — simply discontinue use.
Our sauna supplier, Sauna360, is directly managing the safety recall process; these guidelines are provided to assist you with registering your sauna with them.
BEFORE YOU BEGIN
Our recommendation is to complete the recall enrollment form. You will need:
- Your sauna's serial number
- Your sauna model
- Your sauna series
Follow the steps below to locate this information and complete your enrollment.
STEP 1: FIND YOUR SERIAL NUMBER through the instructions on this page.
STEP 2: IDENTIFY YOUR SAUNA MODEL
Your model can be identified using the information contained within your serial number. How the model appears depends on whether you own an Elite or Pause sauna.
ELITE SAUNAS
For Elite saunas, look for the three-digit model code within your serial number.
An Elite serial number will follow a format similar to:
SFXXXX830-XX-XXXXX
830
↑
Model Code
Match the three-digit code to your sauna model:
- 810 = E-1H
- 820 = E-2H
- 825 = E-2.5H
- 830 = E-3H
- 840 = E-4H
- 870 = EC-3H
- 880 = EC-4H
PAUSE SAUNAS
For Pause saunas, the model appears directly within the serial number and begins with "P."
U.S. PAUSE SAUNAS
A U.S. Pause serial number will follow a format similar to:
SFXXXXP-2.5H-XXXXX
P-2.5H
↑
Model Number
U.S. Pause models:
- P-1H
- P-2H
- P-2.5H
- P-3H
CANADIAN PAUSE SAUNAS
Canadian Pause saunas can be identified by "CA" immediately following the model number within the serial number.
A Canadian Pause serial number will follow a format similar to:
SFXXXXP-2.5HCA-XXXXX
P-2.5HCA
↑
Model Identifier
- P-1H-CA
- P-2H-CA
- P-2.5H-CA
- P-3H-CA
STEP 3: COMPLETE THE SAUNA360 RECALL ENROLLMENT FORM
Once you have your serial number and model number, complete Sauna360's recall enrollment form below.
TIPS FOR COMPLETING THE FORM
If you experience difficulty submitting the form, check the following before trying again:
- Complete all required fields — make sure every field marked with an asterisk (*) has been completed.
- Do not upload an invoice or other attachment
- No proof of purchase is required. The recall is associated with the sauna itself, not the original purchase or purchaser.v
- Uploading an attachment, such as a PDF invoice, may cause the form to return an error.
- When asked where you purchased your sauna, select "Retailer."
- Enter Radiant Health as the retailer name. Do not enter a website URL in this field.
WHAT HAPPENS AFTER YOU ENROLL?
Once your enrollment has been successfully submitted, Sauna360 or its recall administrator will manage the next steps in the recall process, including providing further information about the repair and coordinating professional technician scheduling.
Sauna360 is administering individual recall cases through its own system. Radiant Health does not have access to individual form submissions, case status, technician scheduling, or other progress within that system. Because of this, our team is not able to provide updates on the status of an individual recall case after enrollment.
Please contact Sauna360's recall team directly for any of the following:- Updates on an enrollment form you have already submitted
- Assistance registering for the recall
- Questions about your recall progress or status
- Any other questions or requests relating to the recall process
recall@sauna360.com
866-936-5962
Monday-Friday, 8 a.m.-5 p.m. ET
Important Safety Reminder:
Because your safety is our uncompromising priority, we must reiterate our previous direction: please do not use your sauna until the remedy is applied by the authorized technician.
1. About the safety notice
Sauna360 has identified a potential fire risk due to a possible short-circuit condition in certain infrared sauna models. As a precaution, customers with affected products should stop using their sauna until the approved remedy has been installed.
The recall applies to all Radiant Health Elite and Pause infrared saunas shipped before August 1, 2026—supplied by Sauna360.
No. This safety notice applies only to Radiant Health infrared saunas - the Elite and Pause lines - supplied by Sauna360. Shine Red Light products are not affected.
If Sauna360's records indicate your sauna is included, you will receive a direct notification. If you believe you own an affected sauna but have not been contacted, please reach out to Sauna360 so they can verify your information.
For the current scope and figures, please refer to Sauna360, who is leading the notification and remedy process. If you're unsure whether your specific sauna is included, Sauna360 can verify it for you.
2. Safety - what to do right now
Please stop use of your sauna until the remedy has been installed, or Sauna360 has verified that your unit is not affected. Sauna360 is coordinating the remedy process and providing instructions for scheduling service.
Please stop using your sauna until the approved remedy has been installed. You do not need to unplug or disconnect it - simply discontinue use. If you have any questions about your specific unit, please contact Sauna360 using the details below.
Yes. The guidance is simply to stop using the sauna until the remedy has been installed; you do not need to remove it from your home. If you ever notice anything unusual with the unit - such as an unusual smell, discoloration, or signs of overheating - stop use and contact Sauna360. If you believe there is an immediate hazard, contact your local emergency services first.
Stop using it immediately and, if you can do so safely, disconnect the power. If you believe there is an immediate fire hazard, contact your local emergency services first. Then contact Sauna360 so they can document the issue and determine next steps.
We are not aware of any reported injuries related to this issue. This safety notice is a precautionary step to address a potential fire risk that Sauna360 identified. For the most current information, please contact Sauna360.
Over the past weeks, our supplier Sauna360 has worked directly with the U.S. CPSC to develop an approved remedy. Sauna360’s remedy has now been approved by the U.S. CPSC and Health Canada. Please enroll in Sauna360’s free in-home repair process. More details are available at the website here.
No. Do not use the sauna until the remedy has been completed by an authorized technician.
No. That recall is separate and does not apply to Radiant Health infrared sauna products.
3. The remedy / the fix
The remediation plan is to have authorized installers put in new circuit boards on every sauna with a new fuse connected to every panel of every sauna room no matter the brand or the model.
No. The safety remedy will be provided at no cost to you.
No. You do not need to ship or move your sauna. Once the remedy is approved, Sauna360 will arrange for a qualified service provider to perform the work on-site. The fix comes to your sauna - not the other way around.
The remedy involves installing an additional safety device and is a quick service - typically under an hour per unit. Sauna360 will coordinate scheduling with you directly, including whether you need to be present, and will share details as the remedy program launches.
There is no deadline at this time. Because this addresses a potential safety issue, we do encourage you to stop using your sauna now and to schedule the remedy as soon as it becomes available. Sauna360 will contact you with next steps.
For your safety, we strongly recommend having the remedy installed and not using your sauna until then. If you have questions or concerns, please contact Sauna360.
No. Customers must contact Sauna360 to enroll in the Sauna360 repair process.
Additional information is available on the Sauna360 website here.
Sauna360 and its service provider, National Service Alliance (NSA), are coordinating appointments. An authorized technician will come to your sauna and complete the free in-home repair.
Once your registration is complete and you have received a confirmation email with ticket number from Sauna360, the required parts will be ordered and shipped. When the parts are available, an authorized technician will contact you directly to schedule an appointment to complete the recall repair.
No. The remedy is not a do-it-yourself project. Installation must be completed by an authorized technician arranged through Sauna360. Do not attempt to install, modify or repair the components yourself, even if the kit includes instructions.
The recall administrator will coordinate scheduling of an authorized technician. You will receive additional information about this following enrollment completion.
The recall administrator will coordinate scheduling of an authorized technician. You will receive additional information about this following enrollment completion.
Sauna360 and its service provider, National Service Alliance (NSA), are coordinating appointments. Contact Sauna360 for specific questions about next steps regarding the free in-home repair process.
4. Identifying your sauna and getting help
The serial number is located on the floor under the bench. Having this information ready will help Sauna360 verify your unit quickly. If you can't locate it, Sauna360 can help.
It helps to have your sauna serial number, your order number or proof of purchase if available, and the address where the sauna is installed.
Sauna360 is leading this process and has the most up-to-date information regarding eligibility, scheduling, and the remedy.
Email: recall@sauna360.com
Sauna360 will contact affected customers directly with updates, and we will keep this page current as new information becomes available.
5. Specific customer situations
Yes. The safety remedy is tied to the product, not the original purchaser. If you own an affected sauna, please stop use. and contact Sauna360 so they can verify your unit and arrange the remedy.
Please contact Sauna360 to update your contact details and installation address so they can reach you with next steps.
Yes. The safety notice applies to affected saunas regardless of where they are used. If your sauna is affected, please discontinue use and contact Sauna360 to arrange the remedy.
Yes. Canadian customers are covered through a parallel process with Health Canada. Please contact Sauna360 for guidance specific to your region.
Please contact Sauna360, who can direct you to the right process for your region.
Yes. Any financing agreement remains between you and your financing provider, so please continue with your account as normal and contact that provider with account questions. For questions about the safety notice or remedy, contact Sauna360.
6. Orders, refunds, returns, and warranty
New orders will ship after the additional safety enhancement has been completed. Once shipping resumes, delivery times will be approximately 6-8 weeks. Your sauna will include the updated safety measure before delivery. We will contact any customers in this group directly.
Yes. Orders remain open. New saunas will ship after the additional safety enhancement has been completed, which is reflected in our current 6-8 week delivery timeline.
We are currently taking reservations for saunas that will have the approved safety remedy applied. New saunas will ship after the additional safety enhancement has been completed.
We have temporarily paused delivery while Sauna360 completes an additional safety enhancement on all new Radiant Health saunas before they are shipped. This ensures new customers receive products incorporating the latest approved safety improvements.
We understand this is frustrating, and we want to make it right. The safety remedy is being provided at no cost, and our goal is to get your sauna safely back in use as quickly as possible.
No. Your Radiant Health warranty is unaffected, and having the safety remedy installed will not change your coverage.
7. Trust and going forward
Sauna360 is the supplier of Radiant Health infrared saunas and is leading the regulatory process, customer notifications, and remedy program. Radiant Health is supporting our customers by sharing accurate information and directing customers to the manufacturer for the latest updates.
Like many brands, Radiant Health partners with an experienced manufacturer to produce our saunas. We establish the product specifications and quality expectations, and our manufacturing partner builds them accordingly. Our commitment to product quality, customer service, and standing behind our products remains unchanged.
8. Understanding the process
For media inquiries, please contact Sauna360.
For questions about eligibility, scheduling, or the remedy, contact Sauna360:
Email: recall@sauna360.com